Privacy Policy
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Welcome to QistWalay. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, protect, and disclose your personal information when you interact with our services, whether through our website, physical application process, or customer support channels.
By using our services, you agree to the terms of this policy.
1. Information We Collect
A. Personal Information
We collect personal data provided voluntarily by you to fulfill your orders and deliver services, including but not limited to:
- Full Name
- CNIC Number
- Contact Information (Phone number, Email, Address)
- Payment Details
- Geolocation (for delivery and verification purposes)
- Utility bills, references, and signed agreements (where applicable)
B. Usage Data
Automatically collected information may include:
- IP address
- Device type and browser information
- Access times and page visits
- Diagnostic logs and service usage data
C. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance user experience, remember preferences, and analyze traffic. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We process your data to:
- Process, verify, and deliver orders
- Maintain customer records and billing cycles
- Communicate updates, confirmations, and service alerts
- Improve our platform and customer support
- Comply with legal and regulatory obligations
- Detect and prevent fraudulent activities
3. Data Sharing & Disclosure
We do not sell or rent your personal data.
However, we may share your information:
- With third-party verification providers (for address, CNIC, employment, or credit checks)
- With service providers (such as delivery partners, payment gateways, and analytics providers)
- With regulatory authorities or courts when legally obligated
- With credit bureaus or e-CIB in the event of payment default
- For risk assessment, fraud detection, or legal compliance purposes
Access to customer data is limited to authorized employees only on a need-to-know basis.
4. Data Storage & Security
- All user data is stored on locally secured servers with encrypted access.
- We use commercially acceptable security measures to protect your information, but no method is 100% secure.
- Passwords and sensitive data are stored using industry-standard encryption methods.
- We do not access your mobile device data or demand access to personal apps/files.
5. Retention of Information
We retain your personal data:
- As long as your account is active or as required for legal and audit purposes
- For internal reporting, compliance, and to support post-sale services like warranties
- Until all outstanding payments or installment obligations are fulfilled
6. Your Rights & Choices
You have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your data, where applicable
- Withdraw consent for certain uses of your data
Please send requests to: [email protected]
7. Children's Privacy
QistWalay does not knowingly collect data from individuals under 18 years of age. If we discover that personal data has been collected from a minor without guardian consent, we will delete it promptly.
8. Your Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately if you suspect unauthorized access. QistWalay is not liable for loss or misuse resulting from weak or compromised login credentials.
9. External Links & Embedded Content
Our site may contain links to third-party websites or embedded content (e.g., videos, articles). These sites operate under their own privacy policies and QistWalay is not responsible for their content or practices.
10. Updates to This Policy
This Privacy Policy may be updated periodically. We will notify you via website announcement or
email (if applicable) before significant changes take effect.
We encourage you to review this policy regularly.
11. Currency Clause
All transactions, prices, and financial agreements are denominated in Pakistani Rupees (PKR).
12. Grievance Redressal
If you have any questions, concerns, or complaints regarding your data or this policy, please reach out to our Privacy Officer:
Business Hours: 11:00 AM – 7:00 PM (Mon–Sat)
Shariah Compliance Statement:
All our transactions are conducted in strict accordance with Shariah. We charge only the agreed-upon amount, without any Riba (interest), hidden costs, or unjust conditions.