FAQs
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Qistwalay is a Lahore-based business that provides electronic appliances and gadgets on easy monthly instalments with flexible financing plans.
Qistwalay was founded with the goal of making electronics accessible to everyone in Lahore through affordable instalment options.
Yes, Qistwalay is a legally registered business operating under local regulations .
Yes, customers can browse products and request instalment plans through our website or via WhatsApp.
We offer competitive prices, flexible monthly instalments, minimal documentation, and personalized service — all dedicated to Lahore residents.
We provide TVs, refrigerators, air conditioners, mobile phones, laptops, kitchen appliances, and more.
Absolutely. All items are brand new, sealed, and sourced directly from authorized dealers.
Yes, if it's available in the local market. You can also request custom product quotations.
Yes, all products come with manufacturer warranties ranging from 6 months to 3 years depending on the item.
You can check stock availability by contacting our team directly via WhatsApp or our contact form.
Any Lahore resident with valid CNIC and income proof can apply.
CNIC copy, one recent utility bill, and income proof (salary slip, business letter, or bank statement).
Yes, both are eligible as long as they provide valid income verification.
Yes, applicants should have a minimum monthly income of Rs. 30,000 to qualify for most plans.
While we don’t use formal credit scores, we do assess risk based on your documentation and past repayment behavior (if any).
Tenures of 3, 6, 9, and 12 months are available based on your product and credit assessment.
Yes, typically 20%–30% of the product value is required as a down payment .
We apply a small service fee which is clearly disclosed upfront, but there is no hidden interest .
Yes, early payment is allowed and in some cases, we may offer a discount for early settlement.
Minor adjustments may be possible before the second instalment. Contact support for assistance.
Orders can be placed online via our website or by messaging our WhatsApp number.
Initial approval takes 24–48 hours after receiving complete documentation.
Once approved and the down payment is made, delivery is usually completed within 2–4 working days.
Yes, we deliver across all areas of Lahore including Model Town, DHA, Bahria Town, and more.
Yes, you will be kept updated via WhatsApp or call at each stage of the process
We accept bank transfers, Easypaisa, JazzCash, and cash deposits.
Yes, you can pay more than one instalment in advance without penalty.
Late payments may incur a nominal fee. Delays can also impact future eligibility.
Yes, digital receipts are shared via WhatsApp for every transaction.
You can request a date change before your billing cycle starts. It’s subject to approval.
Yes, most products come with standard manufacturer warranties.
Returns are only accepted if the product is damaged, defective, or not as ordered — reported within 24 hours of delivery.
You can contact the product brand directly or ask us to assist in warranty facilitation.
Yes, for eligible products, replacements can be arranged if reported immediately and confirmed by our support team.
No, but products must be returned in unused condition with full packaging for eligibility.
You can contact us via WhatsApp, phone call, or our website’s live chat.
We are available from Monday to Saturday, 10:00 AM to 6:00 PM.
Yes, you can visit our office in Lahore by appointment.
Absolutely, our team can guide you based on your needs and budget.
You can raise a complaint via WhatsApp or our website, and our escalation team will respond within 24 hours.
Shariah Compliance Statement:
All our transactions are conducted in strict accordance with Shariah. We charge only the agreed-upon amount, without any Riba (interest), hidden costs, or unjust conditions.